How to apply for a UK visa in Pakistan

Where can I get information?

The UK Border Agency and the British High Commission Islamabad work in partnership with a commercial organisation: Gerry’s International. You can find out whether you need a visa and how to apply through Gerry’s website. Gerry’s also provides information through an e-mail and telephone enquiry service. The numbers are: 090010411 (PTCL land lines) or 8865 (short code for all mobile providers) and cost PKR 10 /min. All the information provided is supplied and approved by The UK Border Agency.

" Please note that the British High Commission Islamabad is unable to provide visa information to personal callers. Please contact Gerry's as described above."

Do I have to pay?

Website and email information is free of charge but there is a charge for using the telephone service as stated above.

Where can I get advice?

Gerry’s and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application please visit Gerry's website or UK Border Agency. If you need specialist help with your application, or advice about the UK’s immigration rules and requirements, you should contact a qualified professional immigration adviser or lawyer. In the UK, these are immigration advisers regulated by the Office of the Immigration Services Commissioner (www.oisc.gov.uk) or legally qualified professionals regulated by designated professional bodies. Their websites are:

• Law Society of England and Wales
• Law Society of Scotland
• Law Society of Northern Ireland
• Institute of Legal Executives

How do I submit my application?

You should submit your application and biometrics data at one of the four Visa Applications Centres managed by Gerry’s in Pakistan.  They are located in Islamabad, Karachi, Lahore and Mirpur.

Who decides whether I will get a visa?

Your visa application will be processed and decided by UK Border Agency staff. Neither Gerry’s, nor any of its staff play any part in, nor can they influence the outcome of your visa application. If any member of staff employed by Gerry’s claim to be able to influence your application you should inform the British High Commission.

Customer Service - feedback and complaints

The UK Border Agency and Gerry’s aim to offer a fair and professional service to all our customers.  We welcome feedback because it helps us see where we need to improve.

If you have any comments, or are concerned about the service you have received, please let us know.  We will investigate all complaints fully and will send a reply within 20 working days.

You can submit your feedback as follows:

Gerry's

Email - this is the preferred and the most efficient form of communication:

Duty Manager - Islamabad
Email:feedback.UKISBD@ukvacpk.com

Duty Manager - Mirpur
Email:feedback.UKMIR@ukvacpk.com

Duty Manager - Lahore
Email:feedback.UKLHE@ukvacpk.com

Duty Manager - Karachi
Email:feedback.UKKHI@ukvacpk.com

In person at the visa application centre.

The application centre also has a complaints register. If you wish to make a comment in the register, please ask the supervisor or manager to provide it to you.

With your complaint, please provide the following information:

Your name
Address
Telephone number

A clear description of your complaint and as much detail of names, dates, places and other background as possible.

If you are a visa applicant you should also provide

Your date of birth
Type of application
Any application reference number

UK Border Agency

You may also provide feedback or make a complaint direct to the UK Border Agency about the service you have received from Gerry's or the UK Border Agency. The UK Border Agency will provide you with a full reply within 20 working days. You can submit your complaint or feedback in the following 2 ways:

Email - this is the preferred and the most efficient form of communication. Please email the visa section where your application was processed:

Non settlement
Abu Dhabi           visa.abudhabi@fco.gov.uk

Settlement
UK visa section         UKHUB.PAKISTANGeneralEnquiries@fco.gov.uk

In writing

Non-Settlement

UK Border Agency
British Embassy
Khalid Bin Waleed Street
PO Box 248
Abu Dhabi
UAE

Settlement

UK Visa Section
UK Border Agency
7th Floor
Apollo House
Croydon
CR9 3RR
UK

You will need to provide the following information:

Your name
Address
Telephone number

A clear description of your complaint and as much detail of names, dates, places and other background as possible.

If you are a visa applicant you should also provide

Your date of birth
Type of application
Any application reference number